Duty of care
Know where your people are. Reach them when it matters.
Staff in the field, volunteers abroad, participants traveling for the first time. When a storm, a strike or an incident hits, you need to know who is affected and be talking to them, fast.
Incident · Monitoring
Severe weather, Houston area
When something happens
From alert to everyone home
Alert
An incident is identified by silentVIP's monitoring, or reported by you or a traveler.
Who is affected
Every traveler booked through silentVIP in the area is listed, with their itinerary and contacts.
Contact
The travel team tries to reach each one: first contact attempt within 30 minutes of an incident being confirmed.
Act
Flights rebooked, hotels extended or changed, and your named contacts kept up to date.
Close
Everyone accounted for, and a record of what happened, for your own review.
Before they go
Duty of care starts at booking
- Traveler profiles kept current from your HR roster, not in a spreadsheet.
- Every trip booked through one program, so the traveler list is complete.
- Destination information and official advisories shared before departure.
- US citizens can enrol in the State Department's STEP program to receive alerts.
- A named contact at your organization for each trip.
Urgent help
A person answers, any hour
Travelers booked through silentVIP can call for urgent help 24 hours a day, 7 days a week.
US +1 (212) 347 5600 · Australia +61 2 9100 0800
A named person owns every issue until it's resolved, and you can see who it is.
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Bring your travel program under one roof
Tell us about your organization and how you travel. A person reads every enquiry and replies.