Platform
The silentVIP portal and travel team, set up for a nonprofit
silentVIP for Good runs on the same portal and travel team that manage silentVIP's company travel programs, configured for how nonprofits and schools are funded and governed.
3 options · checked against your policy
Needs your approval
Denver → Albuquerque, 3 nights
Walk through it
From request to report, in five steps
A trip request with its purpose and fund
Travelers, or the coordinators and assistants who arrange travel for them, request a trip in the silentVIP portal: dates, places, purpose, traveler needs and the grant, fund or program it serves.
- Requests on behalf of board members, speakers and participants
- Traveler profiles with documents and preferences
- Accessibility and assistance needs carried with the trip
Trip request
Program staff · Chicago → Atlanta
Options already checked against policy
silentVIP's travel team sends options for each request, already checked against your policy, and the traveler chooses. Live self-service search across airline and hotel inventory is not available today. Travelers request a trip and choose from the options our team sends.
- Each option shows whether it is within policy
- Fees itemized on every option
- Intercity rail including Amtrak, Eurostar and major European operators
3 options · checked against your policy
The right person approves, before money is spent
Approval follows your policy: only when a trip is out of policy, always, or never, with trip maximums and restricted destinations. Each traveler has a named approver, who sees the justification and the price against the cheapest in-policy option.
- Named approvers, with delegates for set dates
- A change that costs more goes back for re-approval
- Every request, decision and note in the approval history
Waiting for you
Support and safety while people are away
Urgent help 24 hours a day, 7 days a week. Incident monitoring 24 hours a day, 7 days a week; when an incident is confirmed the team makes a first contact attempt within 30 minutes of an incident being confirmed.
- A named person owns every issue until it's resolved, and you can see who it is.
- Hotels reconfirmed with the property before check-in, so the room is there when your traveler arrives.
- Changes and cancellations handled by the team
Incident · Severe weather (example)
One invoice, every line coded
Bookings arrive on one itemized invoice, each line carrying its cost codes. Reports and file-based exports go to your finance and grant systems.
- Every fee itemized on the option and on the invoice. Nothing hidden in the fare.
- Every refund tracked with an expected date, and chased if it's late.
- Unused ticket credits tracked so they are used before they expire
Invoice · one line per booking
Set up for nonprofits
What changes for a nonprofit
Cost codes that match your funding
Every charge carries an entity, department and project from booking: use them for your grants, funds and programs.
Every kind of traveler
Staff, board members, volunteers, speakers, teachers, students, researchers and candidates, each with the right policy. Students, guests and participants can be booked as guest travelers.
Named approvers
Set each traveler's approver, such as their program director, with delegates for set dates.
Documentation by default
Purpose, approval and cost basis recorded with every trip, ready for funders and auditors.
Access you control
Single sign-on with Google or Microsoft is available on request, and an account can require it for everyone.
Emissions reporting
Estimated emissions for flights booked through silentVIP with a route, hotel nights and rail. Car rentals, taxis and travel booked elsewhere are not included.
Honest about what it is
What the platform does not do
So you can decide with the full picture.
No live self-service search
Live self-service search across airline and hotel inventory is not available today. Travelers request a trip and choose from the options our team sends.
No AI booking
AI assistance: not available today. If we add AI assistance, a person will always authorize bookings, changes and payments.
Not insurance or evacuation
silentVIP arranges and supports travel. Travel insurance, medical assistance and evacuation come from your insurer or assistance provider.
Bring your travel program under one roof
Tell us about your organization and how you travel. A person reads every enquiry and replies.